Leadership That Elevates People, Culture, and Results with Torie Smith Dr. h.c.
Helping Hospitality Leadership bridge the gap with their frontline to create collaborative, high-performing teams.
Torie Smith | Hospitality Keynote Speaker
Drawing on over 20 years of hospitality experience, this energetic session blends decades of frontline feedback with psychological insights, to foster a thriving company culture.
Through engaging stories and transformative perspectives, you’ll discover how leading with awareness, foundational structure and empathy, empowers your team.
Drawing on over 20 years of hospitality experience, this energetic session blends decades of frontline feedback with psychological insights, to foster a thriving company culture. Through engaging stories and transformative perspectives, you’ll discover how leading with awareness, foundational structure and empathy, empowers your team.
In today’s fast-paced hospitality industry, the gap between management and frontline staff can either be a silent killer or a launching pad for greatness. Hospitality turnover commonly sits around 70-80% annually; resulting in billions of replacement costs. As a GM or hiring manager juggling multiple responsibilities, the stakes are high — you need a capable, self-sufficient, high performing team.
For hospitality leaders, wanting to cultivate legacy culture — this electrifying keynote promises to shatter conventional thinking and ignite a new era of collaboration. Combining fresh thinking, heart and strategies, leaders can implement immediately.
AVAILABLE IN PERSON 60-90 minutes
“Leadership is not about control —
it’s about cultivation.”
The E.M.P.O.W.E.R.S. Keynote by Torie Smith Dr.h.c.
The leadership framework that changes culture from the inside out — not by working harder…but by leading heart consciously.
Each letter (E.M.P.O.W.E.R.S.) represents a leadership choice — the way you show up, the standard you set, and the ripple effect your team feels every single day.
Key Learning Objectives
1. Discover the 8 foundational pillars that align management intention with frontline execution; allowing you to create a self-sufficient, high performing team
2. Uncover the key perspective shifts that move you from control-based leadership to empowerment-driven leadership
3. Learn to hire, support, and schedule with intention, clarity and humanity
Diving Deeper
For leaders who want to go beyond the keynote, I have developed a practical and interactive workshop, that I can bring directly to your team. The session will be tailored to your organization and can be delivered as a 90-minute workshop, half-day session or full-day program.
WORKSHOP: this workshop creates a space for honest reflection, skill-building, and perspective shifts. Attendees won’t just learn what collaborative leadership looks like — they’ll practice how to embody it. From hiring with intention to scheduling with humanity, every element is designed to help leaders cultivate empowered, self-sufficient teams that elevate both culture and results.
